IT Support Specialist – 1st Level

Role Overview

• You are the first point of contact for technical inquiries from our customers and users via ticket, phone, or email.
• You reliably prioritize, document, and process support tickets in our ticketing system.
• You independently and service-orientedly analyze and resolve IT issues at the 1st level.
• You escalate complex issues to our Level 2 experts.
• You provide excellent customer service and demonstrate empathy when supporting users.

Requirements

• You have successfully completed vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or have prior experience working in IT support.
• You speak German and English at C1 level.
• You have a strong service mindset and value customer-centric, independent, and solution-oriented work.
• You work with a hands-on mentality.
• You want to work in a company where participation and initiative are appreciated.
• You are interested in further developing and deepening your technical skills.

Benefits

• Join the IT revolution — we are a small but fast-growing team in Berlin and Munich with big ambitions; help us build a startup from the ground up into Europe’s leading IT operating system.
• Attractive compensation package, including a virtual share option plan (VSOP).
• High responsibility and autonomy from day one.
• Benefits: public transport (ÖPNV) ticket, Swapfiets bicycle membership, Urban Sports Club, Corporate Benefits.
• Top-equipped offices in Munich and Berlin-Mitte.