Technical Support Specialist III

Role Overview

• Provide technical support to all customers using a ticket-based case tracking system
• Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library)
• Solve customer problems in a reasonable time frame
• Provide Dealer Spike website platform education/coaching to customers and co-workers as needed
• Create content for the Dealer Spike Knowledge Base (internal and customer-facing)

Requirements

• Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery
• Working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
• Previous customer service experience (2+ years preferred)
• Previous web development experience (1+ years preferred)
• Clear speaking voice / good phone skills

Tech Stack

• Bootstrap
• JavaScript
• jQuery
• SCSS

Benefits

• Equal employment opportunities (EEO)
• Workplace harassment prohibited
• Comprehensive knowledge training
• Professional development opportunities