Driving Change & Execution
Initiate & facilitate meetings and working sessions to drive decisions, alignment, and progress toward operational goals
Build strong working relationships with partners at various levels of the organization
Act as a connector across teams, bringing together diverse stakeholders to align goals, priorities, and execution plans
Create and maintain project plans, timelines, and status updates in JIRA
Communication
Develop clear, concise communications to articulate objectives, progress, risks, and outcomes to stakeholders and leadership
Translate complex or ambiguous topics into structured, actionable messages
Ensure initiatives are well-documented and information is accessible and transparent
Problem Solving
Proactively identify gaps, inefficiencies, and opportunities for improvement, and drive solutions from concept through execution
Support and lead operational initiatives that improve ways of working, scalability, and business outcomes
Support ad hoc analysis, reporting, and operational problem-solving as needed

Bachelor’s degree with minimum +3 years of related experience
Insurance industry and system experience with AIM, ImageRight, and ConceptOne is strongly preferred
High level of ownership, accountability, and follow-through
Self-starter, resourceful, proactive, and initiator
Excellent written and verbal communication skills
Strong organizational and project management skills with the ability to manage multiple priorities
Familiarity with productivity and collaboration tools (e.g., Excel, JIRA, PowerPoint, Confluence, MIRO, or similar)
Thrives in a fast-paced organization
Strong analytical and problem-solving skills
Proven ability to work cross-functionally and influence without authority.

Business Operations Associate

Key skills