The Customer Operation Manager demonstrates accountability for functional, business, and broad company objectives
Integrate and develop processes that meet business needs across the organization
Manage complex issues within functional areas of expertise
Be involved in long-term planning
Contribute to the overall business strategy
Responsible for GE90 engine overhaul TAT and cost in GE90 offload shop for the worldwide GE90 customers
Responsible for the fulfillment from engine removal to redelivery for assigned customer(s) with a yearly volume of 35 shop visits
Participate in the operating rhythm between supply chain and offload shop
Own the MOR bowler chart critical actions on TAT, cost and quality
Integrate intelligent slot tracking and improve W2W by risk management and mitigation
Establish productivity priorities by contract or product
Organize and support program and technical reviews with customer
Flow down customer removal planning and shop visit forecasts
Maintain the customer’s material picking rule and back to birth documentation database
Manage the material cost review and decision of scrapped parts salvage plan
Track and monitor the cost trend versus CMR budget for each engine shop visit
Drive the deep dive analysis to identify the gap and follow up the implement of improvement plan
Support the on site Customer Operation Leader on analytics and commercial negotiations
Activate FLIGHT DECK for continuously improving operational processes and problem solve issues

Bachelor’s degree from an accredited university with a major in engineering
7+ years supply chain or operation experiences in a mechanical manufacturing shop
At least 2+ years experience in shop cost, process improvement or customer interfacing role
Strong communication and program management capability
Strong conflict resolution skills
Strong influencing skills in a global environment
Detail oriented and driving closure of actions
Strong oral and written communication skills in English

Customer Operations Manager

Key skills