Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor.
Lead impactful, time-bound workflow engagements with customer accounts that drive adoption and engagement across diverse customer segments.
Collaborate with cross-functional teams to tailor engagements that align with account objectives and drive meaningful customer outcomes
Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact.
Provide support with technical integration and API related questions, and partner closely with user operations and technical services teams to unblock and improve the customer experience.

4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
Fluency in French and English
Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments.
Self-motivated, proactive team player.
Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership.
Familiarity with Apple operating system and comfortable utilizing multiple systems or software's simultaneously such as CRMs, communication platforms, project management platforms, etc. preferred

Customer Success Manager, French Bilingual – 1 Year Fixed Term Contract

Key skills