Oversees P&L activities for the Workforce Solutions Consulting practice, including budget management and expense oversight
Develop and manage annual budgets in collaboration with practice leaders and the finance department
Monitor revenue performance against targets and coordinate expense management across practice leaders who oversee their individual team budgets
Provide regular revenue and expense reporting and meet monthly with finance to forecast MTD and YTD financial performance
Participate in strategic project pricing decisions to ensure profitability while maintaining competitive positioning
Lead all analytics and reporting for the practice, providing data-driven insights to drive business decisions
Track and analyze consultant utilization rates and productivity metrics
Monitor profitability metrics at multiple levels: by project, by division within Workforce Solutions, and overall practice performance
Produce regular management reports and dashboards that enable leadership to assess practice health and identify opportunities
Oversee the complete invoicing cycle, ensuring timely and accurate billing to clients each month
Coordinate with the sales team to ensure proper project setup and information flow to support accurate invoicing
Manage the monthly time entry process in EPIC financial system, working with division leaders to ensure consultant compliance with billable and non-billable hour reporting
Monitor accounts receivable and collections activities, serving as the point of escalation for overdue client payments
Track and analyze revenue and sales data to provide insights that drive business decisions
Manage and oversee the revenue sharing program with field locations/regions for referred business
Serve as the operational liaison between Workforce Solutions and HUB regions
Coordinate with finance, IT, and sales teams to ensure seamless operations and information flow
Build and maintain strong relationships with practice leaders to support their operational needs
Serve as the authorized signatory on all client contracts for the practice
Partner with sales and legal counsel to ensure master services agreements and statements of work are properly structured and align with project scope
Review contracts to ensure required components are in place and terms align with practice standards
Coordinate with legal counsel on high-risk provisions (liability, etc.) to determine appropriate risk levels for HUB
Manage the full portfolio of client contracts and contractual obligations
Partner with service leaders to manage the full lifecycle of contractor relationships, from hiring and background checking through contracting and ongoing budget management
Manage all operational technology for client service delivery (RFP, affirmative action, handbook, survey, and subscription platforms)
Requirements
Bachelor's degree in Business, Operations Management, or related field
8+ years of operations experience, preferably in professional services or consulting environment
Proven track record of managing P&L and operational accountability in a complex organization
Strong analytical skills with experience creating meaningful metrics and dashboards
Experience with project-based billing, revenue operations, and financial processes
Demonstrated success managing vendor relationships, contract negotiations, and technology procurement
Proficiency with operational platforms and financial systems (experience with EPIC, Monday.com, or similar tools preferred)
Benefits
health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
paid-time-off benefits such as vacation, sick, and personal days
eligible bonuses, equity and commissions for some positions