Senior Operations Lead

Role Overview

• Oversees P&L activities for the Workforce Solutions Consulting practice, including budget management and expense oversight
• Develop and manage annual budgets in collaboration with practice leaders and the finance department
• Monitor revenue performance against targets and coordinate expense management across practice leaders who oversee their individual team budgets
• Provide regular revenue and expense reporting and meet monthly with finance to forecast MTD and YTD financial performance
• Participate in strategic project pricing decisions to ensure profitability while maintaining competitive positioning
• Lead all analytics and reporting for the practice, providing data-driven insights to drive business decisions
• Track and analyze consultant utilization rates and productivity metrics
• Monitor profitability metrics at multiple levels: by project, by division within Workforce Solutions, and overall practice performance
• Produce regular management reports and dashboards that enable leadership to assess practice health and identify opportunities
• Oversee the complete invoicing cycle, ensuring timely and accurate billing to clients each month
• Coordinate with the sales team to ensure proper project setup and information flow to support accurate invoicing
• Manage the monthly time entry process in EPIC financial system, working with division leaders to ensure consultant compliance with billable and non-billable hour reporting
• Monitor accounts receivable and collections activities, serving as the point of escalation for overdue client payments
• Track and analyze revenue and sales data to provide insights that drive business decisions
• Manage and oversee the revenue sharing program with field locations/regions for referred business
• Serve as the operational liaison between Workforce Solutions and HUB regions
• Coordinate with finance, IT, and sales teams to ensure seamless operations and information flow
• Build and maintain strong relationships with practice leaders to support their operational needs
• Serve as the authorized signatory on all client contracts for the practice
• Partner with sales and legal counsel to ensure master services agreements and statements of work are properly structured and align with project scope
• Review contracts to ensure required components are in place and terms align with practice standards
• Coordinate with legal counsel on high-risk provisions (liability, etc.) to determine appropriate risk levels for HUB
• Manage the full portfolio of client contracts and contractual obligations
• Partner with service leaders to manage the full lifecycle of contractor relationships, from hiring and background checking through contracting and ongoing budget management
• Manage all operational technology for client service delivery (RFP, affirmative action, handbook, survey, and subscription platforms)

Requirements

• Bachelor's degree in Business, Operations Management, or related field
• 8+ years of operations experience, preferably in professional services or consulting environment
• Proven track record of managing P&L and operational accountability in a complex organization
• Strong analytical skills with experience creating meaningful metrics and dashboards
• Experience with project-based billing, revenue operations, and financial processes
• Demonstrated success managing vendor relationships, contract negotiations, and technology procurement
• Proficiency with operational platforms and financial systems (experience with EPIC, Monday.com, or similar tools preferred)

Benefits

• health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• paid-time-off benefits such as vacation, sick, and personal days
• eligible bonuses, equity and commissions for some positions