Handle complex and large group implementations with overall coordination and support to employers and brokers
Attend Finalist meetings and facilitate regularly scheduled meetings with customers, brokers, and internal teams
Serve as the single point of contact for internal and external partners during the implementation process
Evaluate the needs of new customers and provide consultative solutions during implementation
Develop, communicate, maintain, and manage the detailed implementation project plan
Maintain knowledge of all Guardian group products, processes, and system capabilities
Facilitate the timely gathering of implementation information and enrollment data
Collaborate with internal and external teams to ensure successful implementation
Manage complex implementations and monitor customer satisfaction throughout the process
Mentor and assist with training of team members

3-+ years of experience in the group insurance industry; implementation or client management experience preferred
Experience managing complex implementations for employer groups with 1000+ employees
Knowledge and experience with FMLA and PEO implementations
Knowledge of Benefit Administration platforms and data exchange formats
Project management skills
Excellent written and verbal communication skills
The ability to work independently and make decisions
The aptitude to promote consumer centric decision making and the ability to lead and adopt change
Bachelor’s Degree preferred or equivalent work experience in business, operations, or related field

Advisory Market Account Implementation Manager

Key skills