About this role

meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence
Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment
ordering and maintaining spare parts inventory
maintaining regular communication with customers to ensure resolution and accurate follow-up
utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction
drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field
Equivalent military training OR Associate's degree with 2+ years work experience
Ability to travel – list specifics 35% travel, overnight, within territory or locations
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb

Field Service Engineer

Key skills