About this role
Role Overview
- Support customers throughout the entire ordering and delivery process
- Respond to customer inquiries via email and phone
- Advise on technical questions
- Manage complaints and handle claims
- Responsible for returns and credit processing
Requirements
- Communicative and service-oriented
- Structured and organized approach to work
- Interest in digital topics
- Responsible and decisive
- Excellent German and very good English skills
- Knowledge of bicycles is an advantage
Benefits
- Friendly working atmosphere
- Comprehensive onboarding
- Diversity and equal opportunities