Director, Customer Strategy

Role Overview

• Develop and execute innovative customer strategies that drive channel activation, engagement, and long term growth.
• Lead the development of customer centric strategic plans that align with enterprise priorities and accelerate commercial performance.
• Identify high value market opportunities and build differentiated strategies that enhance sales efficiency and competitive advantage.
• Lead and inspire cross functional teams to deliver integrated, seamless, and impactful customer experiences across channels.
• Collaborate closely with Sales, Marketing, Category, and Finance to ensure customer strategies are fully aligned with business objectives.
• Serve as the strategic thought partner to senior leadership, shaping enterprise decisions with customer backed insights.
• Utilize advanced analytics and data driven insights to optimize channel performance, improve customer interactions, and unlock incremental growth.
• Analyze, prioritize, and optimize commercial investments to maximize strategic return and influence P&L outcomes.
• Establish measurement frameworks and KPIs to track customer strategy execution, business impact, and continuous improvement.
• Build and sustain high impact relationships with key retail partners to drive mutual growth and unlock joint business planning opportunities.
• Mentor, coach, and elevate the management team to build strategic capability, commercial excellence, and leadership strength across the organization.
• Champion customer centric thinking across the enterprise and scale best in class strategic practices that enhance organizational maturity.

Requirements

• A minimum of 8 years of experience in customer strategy and channel activation or related field.
• A minimum of a bachelor's degree.
• Proven track record of successfully developing and implementing customer strategies.
• Strong analytical skills with the ability to interpret data and drive insights.
• Experience in the Consumer-Packaged Goods industry is highly preferred.
• Demonstrated ability to work in cross-market or international environments.
• Strong financial acumen with expertise in business planning, budgeting, and P&L analysis.
• Strategic thinker with exceptional attention to detail and communication skills.
• Ability to influence and collaborate effectively with internal and external stakeholders.
• Proficiency in utilizing technology to drive competitive advantage.
• Adaptability and resilience in navigating unstructured and ambiguous business environments.
• Excellent communication and leadership abilities to effectively collaborate with cross-functional teams.

Benefits

• Paid Company Holidays
• Paid Vacation
• Volunteer Time
• Learning & Development Opportunities
• Kenvuer Impact Networks