Manages a large inventory of complex primary and excess professional liability claims across the U.S. and Canada
Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages
Retains and directs approved consultants and outside counsel
Responsible for maintaining cost controls and overseeing the work of outside counsel
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
May attend arbitrations, mediations, depositions, or trials
Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
As directed, may assist Underwriting, Marketing, Risk Management, and Loss Prevention with projects, including evaluating potential new business
Performs other duties as assigned

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, a minimum of 9 years of experience in property and casualty claims handling
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
May possess LLM (Master's of Law) or JD (Juris Doctorate) and current attorney license with 2 to 4 years of post-bar experience
Excellent analytical, negotiation, and problem-solving skills
Strong knowledge of insurance policies, coverage, and claims handling procedures
Knowledge of industry laws and regulations

Claims Specialist – Professional Liability

Key skills