Hospital Customer Service Representative

Role Overview

• Respond to patient inquiries received via hospital website
• Ensure timely and accurate handling to all electronic communications.
• Assist patients in resolving any concerns or questions related to hospital services.
• Maintain a compassionate and professional demeanor in all patient interactions.
• Document all electronic interactions in the hospital’s CRM system or relevant databases.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• High school diploma or equivalent; further education or certification in healthcare administration is a plus.
• Working knowledge of EPIC or other Hospital Information System (HIM)
• Experience with EPIC My Chart a plus
• Proven experience in hospital or physician customer service, preferably 2 years.
• Strong proficiency in digital communication tools and platforms.
• Excellent written and verbal communication skills.
• Empathetic and patient-centered approach.
• Ability to multitask and manage time effectively.
• Basic understanding of medical terminology is preferred.
• Familiarity with HIPAA regulations and patient privacy standards.

Benefits

• Medical, Dental, Vision, Life and Disability coverage
• 401(k) Savings Plan with company match
• Paid Time Off (PTO), Paid Holidays, and Paid Training
• Referral Incentive Program