Responsible for chasing outstanding debt from customers within established collections schedule (calls, e-mails), update account status records and collection efforts.
Prepare AR aging reports and maintain documentation for audits and compliance purposes
Respond and resolve internal and external AR queries in defined timeframe
Report on collections activity and accounts receivables status
Perform AR reconciliations, investigating and resolving unapplied payments.
Support our Cash Application Team with obtaining missing remittance advice from customers
Provide support to our Billing Team to ensure customers get invoiced on time
Resolve disputes within own area of responsibility according to the agreed timeframe and escalate to relevant departments for quick resolution.

Fluent Polish and Italian B1
Minimum 1-2 years of experience in Order to Cash (OTC) with comprehensive knowledge of the accounts receivable and dispute management processes
Bachelor’s degree in accounting, Finance or a related field (preferred)
Strong working knowledge of Microsoft Office tools (Excel, Outlook, Word)
Strong communication skills, client-focus attitude, ability to work independently and ability to prioritize activities in dynamic environments

Contract of employment
Hybrid work model
Benefits package, including: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan and Employee Referral Program
Free access to the HBO Max platform
Work-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings organized by employees in the office cinema
Training and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club and online meetings with experts
CSR activities: volunteering, ecological and social initiatives
Access to parking spaces

OTC Collections and Disputes Analyst

Key skills