Senior Sales & Operations Planning Manager

Role Overview

• Own and continuously improve the end-to-end NAM S&OP process, calendar, and governance.
• Ensure structured, timely execution of all S&OP stages with clear deliverables and decision points.
• Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives.
• Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions).
• Ensure new product introductions (NPIs) and portfolio changes are reflected accurately in demand and supply plans.
• Identify risks and opportunities associated with portfolio changes.
• Lead the demand review process, ensuring a consensus forecast that reflects market intelligence and commercial inputs.
• Challenge assumptions and bias in forecasts using data, analytics, and historical trends.
• Drive forecast accuracy improvements and bias reduction initiatives.
• Collaborate with supply chain, manufacturing, and procurement teams to develop a feasible supply plan.
• Ensure alignment between supply capabilities and demand requirements.
• Identify constraints, risks, and mitigation plans (capacity, materials, logistics).
• Prepare and present consolidated S&OP outputs to executive leadership.
• Highlight key gaps, risks, and decisions required (e.g., trade-offs between service, cost, and inventory).
• Enable fact-based decision-making through clear scenarios and recommendations.
• Define, track, and report key S&OP metrics (forecast accuracy, service level, inventory, OTIF, plan adherence).
• Drive accountability across functions for performance outcomes.
• Lead root cause analysis and corrective action planning.
• Identify and implement improvements in S&OP processes, tools, and data quality.
• Support digital transformation initiatives (e.g., advanced planning systems, analytics tools).
• Promote standardization and best practices across the region.

Requirements

• Bachelor’s degree in Supply Chain, Business, Engineering, Finance, or related field (MBA or advanced degree preferred)
• 10–15+ years experience in Supply chain, Demand Planning, Supply Planning, or S&OP/IBP roles
• Proven experience leading or managing an S&OP or Integrated Business Planning (IBP) process
• Strong background in cross-functional leadership within a complex, highly operational organization demanding best in class results for its customers
• Thrives & deliver robust S&OP processes within a highly project-oriented business
• Experience in North America markets and understanding of regional supply chain dynamics
• Demonstrated success in stakeholder management at senior leadership levels
• Experience with planning systems (e.g., SAP IBP, Kinaxis, Oracle, Anaplan, Adaptive Planning) preferred

Tech Stack

• Oracle

Benefits

• annual market competitive bonus program
• Thrive Program with flexible work options
• virtual Yoga or meditation sessions
• Global Wellness paid day off
• Give Back Day for community impact