Execute, validate, and audit complex HR transactions in ADP and Workday, ensuring accuracy and compliance with internal protocols.
Oversee technical execution of employee lifecycle processes such as onboarding, transfers, promotions, terminations, compensation actions, etc., ensuring effective operations.
Address escalated inquiries and technical HRIS issues.
Conduct periodic audits and reconciliations between ADP, Costpoint, and Workday to confirm and maintain data consistency across systems.
Create and deliver training plans for end users to improve their knowledge and skills.
Perform case reviews to ensure production and quality standards are met, providing timely feedback and coaching to maintain or exceed performance metrics.
Create, test, evaluate, and update Standard Operating Procedures for the HR Shared Services team.
Handle verbal and written employment and salary verification requests for third parties, current or former employees on an as-needed basis (i.e. lending verification, immigration letters, legal request, etc.).
Process unemployment claims and hearing notifications in coordination with HR Business Partners in Experian Employer Services (Hamlet).
Assist with personnel file request (i.e. legal subpoena request).

High school diploma or equivalent required.
3 years relevant HR administrative/support role experience required.
Three or more years of experience in training and quality required.
Experience with Workday, ADP, and Deltek Costpoint, or comparable complex system required.
ServiceNow or case and knowledge management experience preferred.
Government contracting experience preferred.
US Citizenship is required to apply.

Senior HR Services Coordinator – Quality and Training

Key skills