Training Delivery Operations Coordinator

Role Overview

• Respond to customer inquiries about training schedules and registrations via phone, email, and chat
• Process student registrations, payments, and data while maintaining confidentiality
• Research and resolve complex customer issues and document outcomes
• Provide Level 2 support for escalated calls, chats, and emails
• Prepare and send written correspondence to customers and external entities (state agencies, courts, probation, etc.)
• Collect and review basic application materials from training affiliates and instructors
• Enter instructor and affiliate information, orders, and updates into business systems
• Track upcoming renewal deadlines and send follow ‑up reminders as needed
• Assist with maintaining records required by state agencies under established procedures
• Support instructor scheduling by entering assignments, updating calendars, and tracking confirmations
• Assist in coordinating class setups and updating internal systems with schedule changes
• Help arrange logistics for Instructor Development Courses (IDC) and Continuing Education classes
• Provide basic support for facility or vendor coordination, referring complex issues to senior staff
• Process product and material orders from training affiliates and follow established fee structures
• Perform routine audits of class paperwork to ensure completeness
• Enter completion data for training programs and verify accuracy under supervision
• Maintain organized class files and assist with preparing simple monthly activity summaries
• Assist with distributing procedural updates, memos, and resource materials
• Provide basic support for A/V or classroom access issues at leased training locations, escalating issues when needed
• Process internal orders for instructional materials and classroom supplies
• Schedule onboarding and training activities for new instructor candidates
• Assist with assembling state agency approval packets and tracking documentation
• Update team ‑teaching schedules and maintain related records
• Support instructor renewal processing by updating information and tracking required submissions
• Assist training centers with material order needs and minor administrative tasks related to instructor renewals
• Perform general office support and special assignments as directed

Requirements

• Associate’s degree required; Bachelor’s degree preferred
• 3+ years of experience in scheduling, administrative coordination, or training operations
• 3+ years experience in a Customer Contact Center
• Strong organizational and time‐management abilities
• High attention to detail and accuracy in data handling
• Excellent written and verbal communication skills
• Ability to interpret policies, regulatory requirements, and program guidelines
• Comfortable coordinating multiple stakeholders and managing competing deadlines

Benefits

• At least 20 PTO days accrued 1 st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Dress for your day