Benefits Enrollment Manager

Role Overview

• Lead and inspire a team of remote Enrollment Specialists, fostering trust-worthy relationships and enhancing customer experiences.
• Utilize exceptional communication skills to continuously train, educate, and guide Enrollment Specialists, especially when there are system or process changes.
• Being available and open for questions and coach-able moments for the Enrollment Specialists.
• Embody Milliman's values at every touch point, demonstrating a commitment to delivering proactive support and guidance.
• Analyze survey feedback, and employee enrollment documentation to identify areas for improvement and provide coaching and feedback to Enrollment Specialists.
• Identify gaps/potential enrollments where applications haven’t been processed.
• Identify gaps/potential issues with binder/autopay set up.
• Oversee the scheduling and task coordination of the team, ensuring optimal state licensure coverage and productivity.
• Onboard new clients by gathering information from internal Account Management and Consulting teams and coordinate a meeting with your team to share information prior to the client’s open enrollment.
• Continuously evaluate team performance metrics and generate comprehensive reports for senior management.
• Collaborate with cross-functional teams to implement process improvements and drive operational excellence.
• Perform quarterly performance reviews for permanent Enrollment Specialists on your team.
• Navigate delicate or complex situations with employees, employers, brokers, or insurance carriers when empathy and communication are paramount.

Requirements

• 0-1 years of experience in managing and leading remote teams, preferably in a call center or customer service environment is a plus.
• Preferred experience in the health insurance industry, specifically in employee benefits and/or personal insurance.
• Previous experience in Customer Success, Advocacy, Relationship Management, or Account Management is a plus.
• Passionate about building and maintaining relationships and thinking outside the box.
• Strong team player who understands the importance of collaboration and embraces the motto "Teamwork makes the dream work."
• Resilient, with a positive attitude and the ability to thrive in uncertain environments.
• Naturally curious and eager to learn from peers, embracing innovation and new ideas.
• Flexible in your approach and collaborative in nature.
• Availability to work on a full-time basis.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 observed holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.