Analyze site-level data to identify downtime drivers—technical, operational, logistical, or procedural.
Align and influence stakeholders across Caterpillar, Dealers, and Customers—without direct authority—to drive performance improvements.
Monitor and manage KPIs like equipment availability, parts availability, cost per ton, and uptime.
Develop and execute performance improvement initiatives based on data insights and site needs.
Advise site leadership on application practices and product health strategies.
Serve as the central point of contact for Caterpillar at the site, coordinating with Product Support, Commercial, and Technical teams.
Manage Caterpillar’s business risk and ensure alignment with commercial recovery strategies.

Site operations experience
Fleet maintenance
Understanding of repair processes
Dealer operations experience
Ability to run complex projects across multiple departments and stakeholders
Strong data analysis skills
Ability to lead initiatives from concept to execution
Proven ability to build trust and influence across diverse teams and organizations
Ability to influence others
Strategic mindset with attention to operational execution
Knowledge of and experience with providing post-sales support
Knowledge of the values and practices that align customer needs and satisfaction
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients
Project management skills
Effective communication skills
Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems

Physical Availability Manager – Mining

Key skills