Ensures the 24x7 operation and administration of distributed payments systems supporting the high-value, high-availability Fedwire businesses.
Ensures Wholesale Services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users.
Coaches and reviews the work of others.
Addresses more complex problems and manages projects.
Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.
Provides real-time support for Check/ACH processing.
Performs application health/monitoring for core processing platforms and satellite/subsystems.
Supports operations/production issues and incident management.
Responds to issues or problems that arise in day-to-day operations and serves as first line of escalation.
Directs and coordinates daily workflow, customer requests, and team responses to operational incidents and service disruptions in a leadership role.
Oversees team functions and provides appropriate escalation and communication to Management.
Documents production issues and resolutions for future reference.
Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.
Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.
Requirements
Bachelor's Degree or 4 years equivalent experience preferred
Eight or more years of relevant experience preferred
Benefits
Comprehensive healthcare options (Medical, Dental, and Vision)
401K match, and a fully funded pension plan
Paid vacation and holidays
Flexible work environment
Generously subsidized public transportation
Education Assistance Program
Professional development programs, training and conferences