Acceptance of customer calls and handling inquiries regarding the maintenance and servicing of wall-mounted boilers and heat pumps
Supporting the on-site team at customer locations via remote diagnostics and answering their technical questions
Providing technical advice for gas boilers and heating systems

Completed vocational training as an HVAC technician (Sanitär/Heizung/Klima), heating installer, ventilation technician, electronics technician, gas and water installer, mechatronics technician, or a comparable qualification
Professional experience with heating technology and gas boilers (maintenance and customer service)
Fluent German, both written and spoken (C2 level)
Very good PC skills and strong knowledge of Microsoft Office
Enjoyment of communication and telephone-based support
Composed and calm in stressful situations

Modern work environment: bright, ergonomic offices and the latest technology
Work–life balance: clear separation of work and free time, no on-call duty
Team spirit: regular events, summer parties and a friendly working atmosphere
Attractive extras: employee discounts, bike leasing, company pension scheme, voucher card
Health & well-being: wellness program, fitness app, Wellhub discounts
Career opportunities: 84% of our leadership positions are filled internally
International opportunities: development possibilities in global projects
Vacation: 27–31 days (depending on length of service) plus special leave

Technical Support Specialist — Heating Technology, HVAC

Key skills