As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day
You’ll support both our customer groups
tenants and landlords
helping maintain high customer satisfaction and fostering the healthy growth of our customer base
Manage your portfolio of accounts, ensure successful use of the platform and drive product adoption
Lead pilot projects and work closely with key accounts to support their growth
Assist with onboarding new clients, set up their accounts and portfolio
Provide platform demonstrations and software trainings to the clients
Handle special cases related to invoicing and payment such as debt collection or refunds on the platform
Review the clients platform performance and help them to achieve their goals. Up
and Cross-selling of features
Provide top-notch support to both tenants and landlords and help us keep our customer satisfaction high
Answer customer enquiries that we receive via various channels (email, platform, telephone, help center, provide help with the user application and ensure that customer problems are resolved quickly and effectively
Help us to continuously develop our customer service in order to maintain a high level of service quality even with a rapidly growing customer base

You have drive, love to work in a fast-paced environment and familiarize yourself with new tools and topics
You have a hands-on mentality and are only satisfied when our customers are satisfied too
You work accurately and efficiently
You are very tech-savvy, solution-orientated and don't shy away from complicated problems
You enjoy working with customers, you are helpful and open-minded and you communicate in a way that is appropriate to the target audience
You have some practical experience in the online sector, ideally in customer service, sales or project management
You like to work based on data and apply the findings to optimize operational key figures
You have a relevant bachelor's degree, e.g. in business administration
Your native language is German and you are fluent in English, French is a plus

A very exciting, entrepreneurial environment that you help to shape yourself and in which you can grow quickly
A highly motivated, young team, a very flat hierarchy
A nice workplace in Zurich Seefeld a 100 metres from the lake
Flexibility in your day to day working location
Option to work remotely
A career start in the proptech industry with the opportunity to establish your position in a fast growing company
Ongoing coaching from the founder and managers
your personal development is important to us

Part-Time Customer Success Manager – PropTech, B2B, SaaS

Key skills