Assist clinical laboratories that use the Unity software suite to provide the best care possible to their physicians and patients.
Handle customer calls for requests and complaints as per procedures; meet or exceed performance metrics.
Take ownership of customer relationships and promptly resolve Unity software issues.
Log and document cases in Salesforce (SFDC) Lightning CRM and manage them through to resolution and closure.
Learn and master the Unity software product offerings and understand how they benefit customers.

Bachelor’s degree in IT, computer science, or a related technical field -OR
an associate’s degree in a related field with at least 3 years of relevant experience.
Minimum of 3 years of customer service or call center experience.
Strong English communication skills (written and verbal).
Willingness to work U.S. service hours (Monday–Friday, 5 AM–4 PM Pacific Time).
Strong problem-solving skills with a customer-focused approach.

Technical Support Specialist

Key skills