Store Manager

Role Overview

• Manage all service related and operational goals for a specific branch (store).
• Ensure execution of the Branch Network strategic vision and goals through demonstrated leadership in the areas of talent excellence, service, and cost to serve.
• Report to the Manager, Branch Network or Sr District Manager.
• Translate leadership and strategic direction for hourly branch team members.
• Communicate and execute a sound business strategy to team members that embraces change management.
• Make sound, fact-based business decisions to support the needs and objectives of the business.
• Lead the team to become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location's efforts for all customer interactions within aligned branch locations.
• Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
• Take measured risks while being mindful to balance service, cost, ethics and integrity.
• Balance operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.
• Work with market leaders to identify potential solutions for growing counter and will-call volume.
• Implement proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
• Effectively monitor controllable expenses to achieve the assigned expense target.
• Build a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects.
• Encourage all team members to look for improvement opportunities.
• Dedicate self and team to Operational Excellence by complying with all BBX standards.
• Lead a branch that proudly represents Grainger's service and commitment to the customers and team members.
• Maintain safety and security for all team members and customers.
• Ensure the branch, surrounding landscape, and parking areas are properly maintained.
• Follow and enforce all local/state/federal laws and company policies.
• Create an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.

Requirements

• Bachelor's Degree or equivalent experience
• Preferred 1+ years leadership experience
• Required Demonstrates the ability to implement initiatives, manage projects and demonstrate change leadership
• Possesses effective project management, planning and facilitation skills.
• Possesses effective time-management skills.
• Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.
• Ability to assist in aligning effective cross-functional work groups to develop integrated plans.
• Excellent written and verbal communication skills, strong customer focus.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.