Provide frontline and escalated IT support, resolving complex issues related to hardware, software, networking, and enterprise tools.
Own and manage onboarding and offboarding processes, ensuring smooth provisioning and deprovisioning of user accounts, devices, and system access.
Administer and maintain core IT systems (e.g., Google Workspace, Okta, Slack, MDM platforms), including user access, configuration, and monitoring.
Lead operational IT projects as assigned, such as rollouts, migrations, and workflow improvements, ensuring timely execution and documentation.
Monitor ticket queues and assist junior team members when needed, acting as the escalation point for more complex support requests.
Maintain technical documentation, including runbooks, SOPs, and system configurations.
Partner with Security, Compliance, and People Operations to align IT services with organizational needs.
Collaborate with vendors and external service providers for system implementations, escalated support issues, and large-scale projects.
Support IT inventory and asset lifecycle management, ensuring accurate tracking and availability.
Provide training, resources, and guidance to employees to improve digital literacy and increase effective use of IT tools.
Serve as the primary owner for local office IT operations, including physical asset management, inventory control, device provisioning, AV setup, and providing direct on-site support to staff.
Other tasks and duties as assigned by leadership

Located & willing to work in Mexico City, MX (Hybrid)
Bachelor's degree in Computer Science, Information Technology, or a related field
3+ years of experience in IT
Strong understanding of IT infrastructure, security best practices, and compliance requirements
Good project management and problem-solving skills
Outstanding communication and interpersonal skills, with the ability to work effectively with both technical and non-technical audiences
Outside-the-box thinking and the ability to handle ambiguous tasks
Proficiency in English (reading, writing, and speaking)
Willingness to learn and grow with the team
Familiarity with Python and scripting languages (Nice to have)
Knowledge of Atlassian products and AWS command line (Nice to have)

Competitive Salary and Equity Options
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you’ll need
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Generous referral bonuses

IT Operations Specialist

Key skills