Support Sterling, VA Data Center Installation, configuration, maintenance and support of secure high-availability Windows & Linux based server & network infrastructure
Perform Windows and Linux based system builds
Perform network switch installations and configurations in complex data center environment
Maintain & support Internet host servers in 24 x 7 processing environments
Setup, maintain, and support Active Directory domains (sites, DNS & DHCP)
Create group policies in Active Directory and manage users/groups
Configure and support terminal services on Windows servers
Execute firmware upgrades, OS upgrades, and hardware upgrades
Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure
Share on-call rotation with other team members

BS Computer Science, Computer Information Systems, or equivalent
4-5 years of relevant experience in Windows and Linux server and network administration
Knowledge of TCP/IP network protocols, including DHCP, DNS, SMTP, and VPN
Expertise in the build, configuration, installation and troubleshooting of Windows server Enterprise and Standard production environments
Knowledge of Datacenter storage technologies (NAS, SAN, DAS)
Experience with Linux KVM virtualization
Experience with server and storage hardware components troubleshooting, upgrades, and testing
Experience with data center networking, cabling, and best practices standards
Experience administering, maintaining and supporting Active Directory, AD domains and terminal services
Proficiency in PowerShell and BASH scripting
Experience with ARCServe Backup or equivalent enterprise backup software, knowledge of Cisco firewall, and F5 Load balancer
Must be able to communicate effectively and work well in a team; able to handle independent responsibilities with minimal direction
Ability to clearly communicate technical concepts with peers

Lead Support Engineer – Data Center

Key skills