Role Overview
- Reporting to the Senior Manager, Operations
- Responsible for a variety of functions within the Digital Banking group that include client onboarding, problem resolution, customer communication, processing of transactions, and data input
- Responsible for performing the role with a high degree of accuracy and with a superb level of customer service and professionalism.
Requirements
- Minimum of 2 years’ proven financial services operations experience
- Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively
- High level of accuracy in daily tasks, the ability to prioritize and multitask
- Strong computer skills; ability to work independently on assigned tasks
- Excellent oral/written communication, relationship management, and time management skills are a must
- Must be able to operate effectively within a fast-paced environment with tight time frames which are closely scrutinized by Senior/Executive Management
- Strong Customer Service orientation
- Able to perform well in a high volume, high intensity environment
- Product knowledge of Deposit & Registered products would be an asset
- Proficient computer skills including, MS Office
- May be required to be on call, and to work occasional weekend/holiday/evening hours
Benefits
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience