Operations Officer, Digital Banking – 6 Months Contract

Role Overview

• Reporting to the Senior Manager, Operations
• Responsible for a variety of functions within the Digital Banking group that include client onboarding, problem resolution, customer communication, processing of transactions, and data input
• Responsible for performing the role with a high degree of accuracy and with a superb level of customer service and professionalism.

Requirements

• Minimum of 2 years’ proven financial services operations experience
• Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively
• High level of accuracy in daily tasks, the ability to prioritize and multitask
• Strong computer skills; ability to work independently on assigned tasks
• Excellent oral/written communication, relationship management, and time management skills are a must
• Must be able to operate effectively within a fast-paced environment with tight time frames which are closely scrutinized by Senior/Executive Management
• Strong Customer Service orientation
• Able to perform well in a high volume, high intensity environment
• Product knowledge of Deposit & Registered products would be an asset
• Proficient computer skills including, MS Office
• May be required to be on call, and to work occasional weekend/holiday/evening hours

Benefits

💰 Competitive discretionary bonus ✨ Market leading RRSP match program 🩺  Medical, dental, vision, life, and disability benefits 📝  Employee Share Purchase Plan 👶🏽 Maternity/Parental top-up while you care for your little one 🏝 Generous vacation policy and personal days  🖥  Virtual events to connect with your fellow colleagues 🎓  Professional development and comprehensive Career Development program 💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience