About this role

Support daily shop floor transactions during UAT, Go‑Live, and Hypercare
Run and troubleshoot job movements, job issues/receipts, production reporting, and inventory transactions
Monitor and clean up transactional errors before they snowball
Train and coach the Shop Floor Coordinator on system processes
Build simple job aids, cheat sheets, and process guides
Investigate and resolve mismatches between physical and system inventory
Feed insights back to the ERP project team, highlighting gaps or improvement opportunities
Act as the go‑between for shop floor teams, operations leadership, and the project team

Experience in manufacturing, production, or shop floor operations
Hands-on knowledge of ERP systems—Microsoft Dynamics 365 or similar would be ideal
Strong understanding of production transactions and inventory control
Confident training others and supporting change in a real-world environment
Detail‑focused (you notice when something’s off and you fix it)
Solid communicator who can work across operations and project teams without drama
Calm under pressure—ERP go-lives aren’t for everyone, but you’ve got the temperament for it
Previous involvement in an ERP rollout or Hypercare period (Nice to Have)
Experience developing training materials or process documentation (Nice to Have)

ERP Production Support Specialist

Key skills