Mid-level Project Analyst

Role Overview

• Gather functional and non-functional requirements, documenting them as business requirements.
• Document ideal operational process flows as well as exceptions and treatment/handling plans.
• Interact with internal and external stakeholders to ensure alignment of needs and compliance with corporate policies.
• Map project risks, propose mitigation plans and monitor their execution.
• Detail scope, owners and timelines for local operational actions (e.g., call center scripts, trainings, communication templates, etc.).
• Review technical documentation provided by the regional BA area, ensuring adherence to business requirements and consistency with planned flows.
• Create and implement communication plans to inform, consult and obtain necessary stakeholder approvals.
• Monitor updates to technical documents until final approval from the involved areas.
• Align development and testing schedules with the regional projects team.
• Lead test planning meetings and validate scenario coverage with the regional QA team.
• Prepare status reports (state reports) for stakeholder tracking.
• Communicate dates and owners for activities related to development and testing.
• Collect and evaluate technical proposals from external suppliers, documenting compliance with project requirements.
• Conduct status meetings, report progress and request decisions when necessary.
• Monitor risks of delays and initiate action plans for correction/mitigation.
• Oversee project go-live activities, including communication of maintenance windows, potential rollbacks and identified issues.
• Update final documentation to accurately reflect deliverables.
• Support the project for up to 90 days after implementation, ensuring closure of pending items and validation of delivered scope.
• Propose continuous improvements to project management and documentation processes.
• Contribute to the standardization of templates and documentation and communication methodologies.
• Support internal trainings related to new processes/projects.
• Monitor project performance indicators (KPIs), presenting analyses and recommendations.

Requirements

• Bachelor's degree completed in Engineering, Business Administration, Information Systems or related fields.
• Postgraduate degree or certifications in Project Management desirable (PMP, PMI, Scrum Master, Agile, etc.).
• 2 years of experience.
• Knowledge of project management methodologies (Agile, Scrum, Waterfall, Hybrid).
• Experience in requirements documentation, process flows and process mapping.
• Skills in risk analysis and risk management.
• Familiarity with project management tools (MS Project, Jira, Trello, Monday or similar).
• Knowledge of documentation and flowcharting tools (Bizagi, Visio, Lucidchart, etc.).
• Advanced Excel and PowerPoint skills.
• Basic knowledge of operational indicators and management reporting.

Tech Stack

• PMP

Benefits

• Competitive salary
• Meal allowance or meal voucher
• Transport allowance
• Health insurance (private room accommodation)
• Healthtech platform
• Dr. Alper
• Dental insurance
• Pharmacy assistance
• TotalPass: partnership with gym network
• Study assistance (subject to eligibility rules)
• Career development opportunities: online learning and corporate education programs
• Partnerships with educational institutions offering course discounts
• Quality of Life Program
• Qualituran