Manage the end-to-end AWS Private Pricing Agreement (PPA) workflow for DoiT-supported AWS deals
Review incoming PPA requests for accuracy, completeness, and alignment with program rules
Partner with Sales, Vendor Management, and DoiT teams to validate requirements and timelines
Ensure timely submission, approval workflows, and tracking of PPA lifecycle milestones
Maintain audit-ready documentation for all PPA transactions
Build performance dashboards tailored for leadership, Sales, and Vendor Management teams
Analyze customer and product-level AWS usage to uncover insights that improve forecasting and profitability
Serve as an operational liaison for hyperscaler vendors (AWS, Microsoft, Google, etc.)
Manage operational escalations, coordinating across cross-functional teams to drive timely resolution
Document and improve processes impacting vendor programs, partner incentives, and marketplace operations
Partner with IT and Product teams to enhance automation and data accuracy within Ingram systems
Maintain SOPs, knowledge bases, and process documentation

5+ years of experience in cloud operations, sales operations, billing operations, or vendor management
Experience working with AWS programs, billing data, or cloud marketplace operations preferred
Strong analytical skills; advanced Excel/Sheets skills required (SQL, PowerBI, or Tableau a plus)
Proven ability to manage cross-functional processes in a fast-paced environment
Excellent communication skills with the ability to simplify complex operational topics
Strong attention to detail and a mindset focused on process improvement and scalability

Global Operations Manager – Growth Partnerships

Key skills