Provide first line and second-line support for customer-facing and processing systems
Investigate, resolve, and document incidents related to payment systems
Proactively identify and mitigate potential issues
Work closely with cross-functional teams to implement solutions and improve system functionality
Liaise with third-party payment providers and vendors
Analyze and report on payment system performance
Maintain detailed technical documentation for payment systems
Ensure that payment processes meet relevant regulatory requirements and security standards
Lead outage calls with business partners, development teams and senior management

Min 7 years+ experience
Strong understanding of banking applications, APIs, and integration frameworks
Proven ability to analyze and resolve complex technical issues under pressure
Excellent verbal and written communication skills
Proficiency in system monitoring tools, SQL, Java, Spring Kafka, RESTful web services, OpenShift, and scripting languages (e.g., Python, Shell)
Comfortable working in a fast-paced environment and managing multiple priorities
Experience with monitoring tools like Splunk & Dynatrace
Understanding of Web and Application servers
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

SysOps Application Support, VP

Key skills