Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations.
Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).
Proactively identify and mitigate potential issues.
Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.
Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.
Analyze and report on payment system performance, recommending improvements for efficiency and scalability.
Maintain detailed technical documentation for payment systems, workflows, and support procedures.
Ensure that payment processes meet relevant regulatory requirements and security standards.
Lead outage calls with business partners, development teams and senior management, driving remediation tasks to avoid repeat incidents.

4 years of relevant experience
Strong understanding of banking applications, APIs, and integration frameworks.
Proven ability to analyze and resolve complex technical issues under pressure.
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Proficiency in system monitoring tools, SQL, Java, Spring Kafta, RESTful web services, OpenShift and scripting languages (e.g., Python, Shell).
Comfortable working in a fast-paced environment and managing multiple priorities.
Experience working with monitoring tools like Splunk & Dynatrace.

SysOps Application Support, AVP

Key skills