Manager, Inside Sales

Role Overview

• Leading the team by coaching mentoring & motivating the team with a high level of EQ & becoming a trusted leader for the team.
• Should be a great teammate, as the Digital Sellers use other teams for their own success.
• Driving the highest level of performance from the team at the same time role modelling & instilling Adobe values in the team.
• Building knowledge of Adobe products and services – their features, benefits, prices, and additional services.
• Developing ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale.
• Working with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns and marketing leads. Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.
• The Adobe manager will lead a set of sellers and will be accountable to help identify, drive & close revenue from existing Adobe Direct customers.
• Will own the “more connect per seller” and “more per connect” ICX philosophy.
• Will develop account penetration strategies, identifying business opportunities by creating and implementing campaigns (phone/email).
• You will help consolidate feedback from team, to identify and gather customer journeys and present / implement proposals to nudge the stalled ones.
• Streamline sales processes, improve efficiency, and lead pipeline oversight, forecasting, and sales behaviors for achieving the future state.
• You will monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale.
• You will accomplish ICX human resource objectives by recruiting, selecting, orienting, training, assigning, mentor, counselling, and improvement plans for employees; communicating job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
• You will maintain a daily cadence of leads/ CTA touched; opportunities created and transactions.
• Define and Achieve Weekly, Monthly & Quarterly targets both on the input & Output parameters.

Requirements

• Demonstrated success in previous experiences with ability to define, refine and implement successful sales processes, procedures and policies that get results and the bottom line.
• Possess capabilities to successfully lead the team virtually, given that we are a remote sales team.
• Demonstrated ability to be a quick learner.
• Should know how to motivate and lead the team to build skills on new Adobe Solutions.
• Ability to compile & analyze complex data, translate the results into actionable outcomes and present in digestible form to the entire organization.
• Willingness to work across shifts.
• Advanced knowledge of Sales Operations, Technology used in Digital sales.
• Thought leadership on Sales, Customer Success, and Subscription management.
• Postgraduate with demonstrated ability in Field Sales and/or Digital Sales.
• Validated ability to inspire and motivate people, hire and train, coach new sales team members.
• Confirmed ability to communicate and present to management new insights, proposals and feedback to move the business forward.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements
• Professional development opportunities