Be an advanced subject matter expert responsible for ensuring all client contracts are governed and executed to client requirements
Act as the business relationship manager to the region/division, ensuring that services meet the business's requirements
Facilitate any demands for changes to the service catalogue
Manage contractual obligations that need to be delivered, for example, vulnerability management, service reporting, escalations management

Bachelor's degree or equivalent in Information Technology or a related field
ITIL Foundation V4 certification is required
Advanced demonstrated experience participating in the delivery of ICT Services Contracts is essential
Advanced demonstrated experience in IT service delivery management for large multinational
Advanced demonstrated experience in Resource Coordination is beneficial
Advanced demonstrated continuous service improvement experience
Advanced demonstrated client satisfaction experience is essential

Senior IT Client Service Specialist

About this role