Key skills
CommunicationAccount Management
About this role
Role Overview
- Perform accurate and timely data entry as part of daily operational support
- Manage all client interactions through email correspondence
- Manage a portfolio of overdue accounts and follow up on outstanding balances
- Engage with clients to support resolution of unpaid accounts
- Negotiate realistic and sustainable payment arrangements
- Handle objections with confidence while maintaining professionalism
- Monitor and track payment commitments to ensure follow-through
- Maintain accurate and up-to-date records of all interactions and agreements
- Work towards and consistently meet recovery and call performance targets
- Ensure all activities comply with relevant policies and regulatory requirements
- Training will be provided as part of employment
Requirements
- Minimum of 5 years’ experience in collections or support roles, including payment discussions, account management, and overdue account resolution (e.g., contact centre or virtual assistant environments, or similar/relevant experience)
- Excellent English communication skills, both spoken and written
- Proven ability to negotiate payment plans and influence outcomes
- Skilled in objection handling and managing difficult conversations
- Results-driven with a track record of meeting or exceeding targets
- High level of accuracy and attention to detail in documentation
- Ability to work independently and manage time effectively
- Preference for candidates based in Manila
- Must have a reliable internet and working PC/laptop
- Must not hold any other concurrent employment