Perform accurate and timely data entry as part of daily operational support
Manage all client interactions through email correspondence
Manage a portfolio of overdue accounts and follow up on outstanding balances
Engage with clients to support resolution of unpaid accounts
Negotiate realistic and sustainable payment arrangements
Handle objections with confidence while maintaining professionalism
Monitor and track payment commitments to ensure follow-through
Maintain accurate and up-to-date records of all interactions and agreements
Work towards and consistently meet recovery and call performance targets
Ensure all activities comply with relevant policies and regulatory requirements
Training will be provided as part of employment
Requirements
Minimum of 5 years’ experience in collections or support roles, including payment discussions, account management, and overdue account resolution (e.g., contact centre or virtual assistant environments, or similar/relevant experience)
Excellent English communication skills, both spoken and written
Proven ability to negotiate payment plans and influence outcomes
Skilled in objection handling and managing difficult conversations
Results-driven with a track record of meeting or exceeding targets
High level of accuracy and attention to detail in documentation
Ability to work independently and manage time effectively
Preference for candidates based in Manila
Must have a reliable internet and working PC/laptop