Serve as the first point of contact for customer inquiries, providing timely and effective resolutions
Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services
Provide customer support via email, Discord, and eventually other channels (e.g., live chat)
Educate customers on product features, troubleshoot issues, and make tailored recommendations
Monitor customer engagement and proactively address concerns to enhance the user experience
Collect, record, and communicate customer feedback and insights to the internal team
Adapt to shifting schedules and coverage needs as the team grows
Engage in continuous learning and professional development to enhance customer success skills
Consistently meet performance targets set by the Leadership team to align with the company's vision

Prior experience in customer support, community management, or a similar role
Ability to provide effective troubleshooting and problem resolution
Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom, etc.)
Strong communication & collaborative skills (perfectly fluent in English)
Goal-oriented, ownership and commitment
Doer mindset
we are moving fast and need people who can balance execution, planning, and strategy
Humble
willing to learn, open to feedback
Comfortable providing support for products based on uncensored models and content

Contract Type: We prefer B2B, but we’re flexible, what matters is long-term commitment and impact
Work From Anywhere: Fully remote. Choose the environment where you do your best work
Paid Time Off: 4 weeks (20 working days) of PTO per year to recharge and reset
Annual Gathering: A yearly in-person meetup to connect, brainstorm, and celebrate wins together
Health & Wellness Support: Monthly allowance of 100 USD for health insurance expenses + unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp (also available for up to three family members)
Co-Working Space Budget: Work from a co-working space up to twice per month (35 EUR / 40 USD per visit) to stay inspired and connected
Learning Budget: Dedicated funds to support your professional growth: courses, books, conferences, events, or certifications
Equipment: Company laptop provided + monitor budget up to 250 USD for your workspace setup
AI Tools Access: Premium access to ChatGPT, Cursor, Hugging Face, and others, to power your ideas and workflows

Customer Support Specialist

Key skills