Act as the first point of contact for inbound leads, combining consultative sales with hands-on customer onboarding.
Guide prospects and customers from a technical and product perspective, helping them successfully onboard and set up the platform, and proactively identify upselling opportunities based on customer needs.
Handle inbound sales inquiries from German-speaking prospects (potentially also French) and guide them through the product from a technical and business perspective.
Support customers during the entire onboarding and setup process, ensuring a smooth and successful start with Amnis.
Understand customer needs and pains and match suitable Amnis solutions, including FX, payments, cards, and additional services.
Convince and upsell customers through value-based product pitching during onboarding and ongoing usage.
Collaborate closely with sales, operations, compliance, and product teams.
Contribute to internal improvements to continuously enhance customer experience and processes.

Strong (near-native) German speaking and good English skills (company language is English). French would be a plus.
Experience or interest in sales, customer onboarding, account management, or customer support in B2B SaaS, Fintech or Payment
Affinity for consultative / solution-oriented selling
Interest in or basic knowledge of payments, FX or payment cards
Strong communication and presentation skills, with the ability to explain technical topics in a clear way
Ability to work independently and manage multiple customer interactions
Team player mentality with a hands-on attitude

Attractive working conditions in a young, dynamic, and international team
Professional environment in a rapidly growing European Fintech scale-up with offices in Switzerland, Liechtenstein, Czech Republic, Netherlands, and Austria
Part-time schedule possible
Development opportunities within the company
Budget for external courses, training and professional development

Junior Support/Onboarding Specialist

Key skills