Senior Associate – IT Operations

Role Overview

• Provide day-to-day IT support to employees, including onboarding, offboarding, and ongoing end-user assistance
• Manage laptop and asset lifecycle, including provisioning, configuration, inventory tracking, and refresh cycles
• Act as the primary point of contact with the external Managed Service Provider (MSP) and ensure SLA adherence
• Support office IT infrastructure including networks, printers, meeting room AV and security tools
• Coordinate IT procurement, vendor management, renewals, and asset tracking
• Troubleshoot hardware, software, and basic network issues and escalate when required
• Ensure compliance with internal IT policies, security standards, and ISO-related requirements
• Maintain IT documentation, SOPs, and asset registers
• Partner with global IT teams on system rollouts and continuous improvements

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 4
• 7 years of experience in IT operations or end-user support roles
• Hands-on experience with Windows/Mac laptops and endpoint management
• Experience working with MSPs and third-party vendors
• Strong understanding of infrastructure, networking basics, and IT security practices
• Strong communication, coordination, and problem-solving skills
• Ability to work independently in a hybrid environment

Benefits

• Full range of benefits including medical, dental, and vision insurance
• 401(k) with company match
• Paid time off