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Senior Associate – IT Operations at Riveron | JobVerse
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Senior Associate – IT Operations
Riveron
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Senior Associate – IT Operations
Pune, Maharashtra, India
Full Time
2 weeks ago
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Provide day-to-day IT support to employees, including onboarding, offboarding, and ongoing end-user assistance
Manage laptop and asset lifecycle, including provisioning, configuration, inventory tracking, and refresh cycles
Act as the primary point of contact with the external Managed Service Provider (MSP) and ensure SLA adherence
Support office IT infrastructure including networks, printers, meeting room AV and security tools
Coordinate IT procurement, vendor management, renewals, and asset tracking
Troubleshoot hardware, software, and basic network issues and escalate when required
Ensure compliance with internal IT policies, security standards, and ISO-related requirements
Maintain IT documentation, SOPs, and asset registers
Partner with global IT teams on system rollouts and continuous improvements
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field
4
7 years of experience in IT operations or end-user support roles
Hands-on experience with Windows/Mac laptops and endpoint management
Experience working with MSPs and third-party vendors
Strong understanding of infrastructure, networking basics, and IT security practices
Strong communication, coordination, and problem-solving skills
Ability to work independently in a hybrid environment
Benefits
Full range of benefits including medical, dental, and vision insurance
401(k) with company match
Paid time off
Apply Now
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