Handle customer inquiries via phone, email and chatbots, ensuring prompt, high-quality service;
Open, process, track and close service orders using Salesforce;
Communicate and dispatch service orders to field service engineers strategically, accurately and in a timely manner;
Monitor on-site service execution, ensuring deadlines and quality standards are met;
Ensure all records comply with healthcare regulatory requirements and internal policies, maintaining full traceability;
Schedule preventive and corrective maintenance throughout the lifecycle of medical devices, in accordance with applicable legislation;
Support the shipment of parts and maintenance kits, tracking logistics via SAP;
Record and maintain traceability of calibration and monitoring tools, supporting logistical planning with suppliers;
Actively participate in special projects and continuous improvement initiatives, contributing to process and team development.

Technical or higher education (completed or in progress) in administration, operations, business, healthcare or related fields;
Experience or interest in customer service, service operations or technical support;
Good verbal and written communication skills;
Organized, with a sense of urgency and a focus on problem resolution;
Ability to work collaboratively and customer-oriented;
Basic level of English.

Collaborative, respectful and inclusive work environment;
Opportunities for continuous learning and career development;
Exposure to technologies and processes that are critical to healthcare;
Work within a diverse team of more than 70 professionals across Brazil and Latin America;
Competitive benefits aligned with market practices;
The opportunity to make a real impact on patient safety and care.

Technical Service Analyst

Key skills