Leverage business intelligence, analytics, and performance insights to elevate service quality, customer experience, and operational consistency across all regions.
Establish and scale service excellence frameworks, KPIs, and continuous improvement methodologies grounded in lean principles.
Drive a culture of accountability, transparency, and data-driven decision-making across the global services organization.
Improve service margin by improving the utilization and billability metrics of services resources across different teams in professional services, support, managed services and cloud.
Create and scale up new Value Added Revenue streams by monetizing existing service capabilities and developing new service capabilities in partnership with Product Management, Regions Customer teams, Marketing and R&D.
Lead the end-to-end transformation of our services model from traditional delivery to a scalable, SaaS-aligned operating model.
Redesign processes, capabilities, and service offerings to support & grow recurring revenue, digital enablement, and modern customer lifecycle management.
Work across central services, regional install teams, and service delivery teams to harmonize processes, eliminate friction, and improve operational efficiency.
Develop and execute change management strategies that support new ways of working, capability building, and cultural evolution.

15+ years of leadership experience in global services, within software/SaaS, healthcare, or other highly regulated, complex industries.
Demonstrated success leading large-scale service transformations, including SaaS transitions, operating model redesign, or enterprise modernization.
Deep experience using business intelligence, analytics, and performance management systems to drive operational excellence.
Strong background in lean, continuous improvement, and scalable service delivery models.
Proven ability to lead through influence, build cross-functional alignment, and translate strategy into measurable results.
Exceptional communication, executive presence, and the ability to inspire teams through change.

Dynamic global organization with a history of innovation and strong product portfolio.
Challenging environment combined with a supportive management structure.
Career development and growth.
Competitive salary and benefit package.
Friendly work environment surrounded by dedicated and professional colleagues.

Vice President, Global Service Excellence – Transformation

Key skills