Portal Administrator

Role Overview

• Collation of service information required to keep portals updated
• Managing customer expectations on technicians attendance
• Ensuring quotes are obtained and uploaded to the system
• Reviewing recommendations/visit reports to increase job revenue
• Dealing with customer and business queries
• Liaison with service technicians to ensure customer SLA’s are met
• Highlight and escalate process gaps and suggests solutions
• Manage daily workloads in relation to the SLA’s in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders.
• Works with the business front line to improve the quality of information
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

Requirements

• Experience of using Microsoft excel formulas
• Strong IT Skills
• Good interpersonal and teamwork skills
• Be professional, and positive
• Be able to motivate self
• Show passion with a “can do” attitude
• A Flexible working approach
• Customer service experience

Benefits

• Discount scheme
• Bonus and career opportunities
• Employee Assistance Programme (EAP)
• free to access and available 24/7 to you, your family, and friends.
• Refer a Friend
• earn up to £1,000 for referring someone to work for Rentokil Initial.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Additional opportunities to earn more with regular bonuses.