Provide user support for CRM tools (Exceedra, Purina Pro) and digital solutions (incidents, inquiries, enhancements)
Collect, analyze and synthesize field feedback to support decision-making
Lead weekly meetings with regional contacts and coordinate follow-up actions
Train field and headquarters teams, develop training materials, and ensure effective adoption of the tools
Participate in a monthly field visit to deepen operational understanding and promote tool usage
Update master data (clients, products, assortments) and help improve data reliability with commercial and IT teams

Master’s degree (Bac+5) in Business, Management or Marketing (or currently completing such a program)
Strong communicator with a proactive, collaborative approach
Proven ability to propose improvements, work autonomously and stay well organized
Looking to join a company committed to responsibility at all levels
Proficient in Microsoft Office with knowledge of Power BI

Compensation based on age and progression through the training program: fixed salary paid over 13 months, plus profit-sharing and performance bonuses depending on results
Company culture that values simplicity, trust, collaboration and innovation; flexible working policy with the option to work remotely up to 2 days per week, subject to role eligibility and the school-company work-study schedule
An environment for personal development through extensive training, integration of AI into daily work, and support towards employment via the Nestlé Needs YOUth program
Numerous health, fitness and wellness benefits, events organized by the Interns & Apprentices Office, and initiatives like PetsAtWork (bring your dog to the office), etc.
Additionally, the company’s Social and Economic Committees offer further significant benefits
Health insurance and provident coverage: employer contributes over 50%

Work-Study – CRM Support Specialist, Commercial Tools

Key skills