Senior Living Sales Operations

Role Overview

• Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts.
• Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability.
• Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc).
• Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities
• Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this unique population
• Spot trends, troubleshoot, develop solutions and deliver now while building for the future.
• Liaise with other parts of the organization to problem solve and drive results. Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech.
• Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted.
• Partner with sales analytics & reporting team to identify trends and provide actionable insights.
• Develop strong relationships with the sales team to deliver results
• Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available.
• Create and maintain documentation for sales processes, policies, and best practices.
• Create & deliver presentations and updates to leadership and across the organization.

Requirements

• Significant senior living experience (10 years+) and customer/Provider centric mindset required.
• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 7 years experience in sales or business operations
• Strategic thinking with strong analytical skills, attention to detail and a passion for improving processes & efficiency
• High level of professionalism and able to present to C-suite (both internal and with external partners) as well as across the organization/other teams.
• Expert problem-solving and critical thinking skills to independently manage complex projects & priorities in a fast paced environment
• Strong project management skills with a focus on efficiency and attention to detail.
• Must demonstrate self-motivation, enthusiasm, and organizational skills.
• A willingness to jump in and dig deep to problem solve and drive results
• Excellent communication (written and verbal) and interpersonal skills.
• Proficiency in CRM platforms (e.g., Dynamics preferred), Excel and PowerPoint
• Experience working in a remote or hybrid team environment.

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services