Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts.
Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability.
Partner across the organization and externally to lead implementations – new accounts, new programs (referral program), new products (Premier Advisors, Assisted Living Communities, etc).
Strategize and support National Accounts with bulk implementation needs (data collection and management, ease of partnering), particularly new Senior Living Communities
Develop content & tools and deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success with this unique population
Spot trends, troubleshoot, develop solutions and deliver now while building for the future.
Liaise with other parts of the organization to problem solve and drive results. Key internal partners include Credentialing, Provider Support, Marketing, Network Management, Legal and Tech.
Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted.
Partner with sales analytics & reporting team to identify trends and provide actionable insights.
Develop strong relationships with the sales team to deliver results
Partner with full Sales Ops team to ensure seamless execution of initiatives as well as back up for team members when not available.
Create and maintain documentation for sales processes, policies, and best practices.
Create & deliver presentations and updates to leadership and across the organization.
Requirements
Significant senior living experience (10 years+) and customer/Provider centric mindset required.
Bachelor’s degree in Business, Marketing, or a related field.
Minimum of 7 years experience in sales or business operations
Strategic thinking with strong analytical skills, attention to detail and a passion for improving processes & efficiency
High level of professionalism and able to present to C-suite (both internal and with external partners) as well as across the organization/other teams.
Expert problem-solving and critical thinking skills to independently manage complex projects & priorities in a fast paced environment
Strong project management skills with a focus on efficiency and attention to detail.
Must demonstrate self-motivation, enthusiasm, and organizational skills.
A willingness to jump in and dig deep to problem solve and drive results
Excellent communication (written and verbal) and interpersonal skills.
Proficiency in CRM platforms (e.g., Dynamics preferred), Excel and PowerPoint
Experience working in a remote or hybrid team environment.
Benefits
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)