About this role
Role Overview
- Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
- Perform claim operations and payment functions for one or more lines
- Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
- Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
- May perform systems functions, including determining errors/corrections on claims system(s)
- Update claim files and maintains, corrects and/or updates data using office technology
- Learns basic claim handling and how support is necessary
- Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
- Perform mail functions including research to identify recipient for misdirected mail within the company or externally
- Exhibits ability to use appropriate resources necessary to complete support requirements
- Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
- Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations
- Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.
Requirements
- High school diploma or equivalent
- 0-5 years of related experience
- Navigate multiple systems
- Collaborative mindset
- Curiosity
- Professional writing
- Willingness to seek out resources
- Self-motivated
Benefits
- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off and paid holidays
- 401(k) plan with company match
- employee stock purchase plan
- commuter benefits