Workplace Mental Health Consultant, Part Time

Role Overview

• Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from Monday through Friday from 10AM to 4PM MT in Juárez, Mexico.
• Provide solution-focused employee mental health consultation and connection to appropriate resources.
• Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, as well as actively participate in both customer and Spring Health meetings as appropriate.
• Coordinate and deliver critical incident response.
• Conduct company tailored trainings and Spring Health benefit promotion events.
• Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.
• Complete required internal training and assignments and attend Spring Health Clinical Team meetings.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
• Track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Provide management consultation that enhances employee wellbeing and workplace effectiveness.
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
• Complete accurate and timely documentation of all service delivery.
• Represent Spring Health and help to support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
• Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
• Other responsibilities as they pertain to the success of this role.

Requirements

• Must hold a Licenciatura en Psicología (4–5 year Bachelor’s degree) and a valid Título Profesional from an accredited institution.
• Must possess a valid National Cédula Profesional; additional State Licensure (Cédula Estatal) is strictly required for providers practicing in Jalisco, Michoacán, Baja California, Baja California Sur, Sonora, Aguascalientes, or Colima.
• You have training and experience delivering management consultation, critical incident response, and workplace trainings or presentations.
• You have experience using evidence-based approaches, including short-term, solution-focused therapy.
• You are able to respond quickly and appropriately to employees experiencing panic attacks, anxiety, or other forms of distress onsite, providing stabilization, safety planning, and connection to care when needed.
• You are comfortable educating both managers and employees on mental health awareness, early intervention, and how to access available support resources.
• You proactively promote Spring Health services and help employees understand the full range of available support, including therapy, coaching, and workplace consultation.
• You are committed to accurate, timely documentation of service delivery and are able to summarize interactions in English within Spring Health’s online documentation systems.
• You are comfortable working independently while also collaborating with a broader care team, including other clinicians and Spring Health clinical care navigators.
• You demonstrate strong interpersonal skills and the ability to build trusted relationships with employees, leaders, and organizational partners.
• You navigate workplace environments with professionalism and sensitivity, including settings that may involve union representation or complex organizational dynamics.
• You bring a proactive approach to supporting the workplace by identifying emerging needs, building relationships across teams, and creating opportunities for engagement rather than waiting for issues to arise.
• You acknowledge and embrace diversity and inclusion among teams and clients.
• You are comfortable supporting workplace engagement activities such as trainings, informational sessions, and tabling events.
• You have flexibility to travel to multiple sites as needed.
• You are comfortable using technology and are competent providing support through telehealth platforms.

Tech Stack

• Spring