Responsible for the end-to-end oversight of late-stage delinquency and default activities
Lead Bankruptcy, Foreclosure, Post-Foreclosure and Legal Risk functions to ensure operational effectiveness, regulatory compliance, and adherence to investor and legal requirements
Oversee the full late-stage default lifecycle, including foreclosure and bankruptcy activities
Ensure consistent execution of servicing strategies aligned with legal/regulatory, investor, and insurer requirements
Provide leadership to front-line teams and management
Ensure appropriate infrastructure is in place to support operational and compliance requirements
Ensure all servicing activities comply with applicable federal and state regulations
Promote strong risk management practices
Oversee and evaluate the performance of third-party vendors
Analyze default, delinquency, third party performance and exception data
Prepare, review, and present key performance indicators, delinquency trends, and operational insights to executive management
Lead internal and external audits, regulatory exams, and reviews
Partner with Subservicing Oversight teams to monitor sub-servicer performance

Bachelor’s degree or equivalent professional experience
Minimum of ten years of management and leadership experience in Mortgage Default Operations
Strong analytical and problem-solving skills with the ability to interpret complex business and risk scenarios
Proven ability to lead large-scale initiatives and manage priorities in a dynamic environment
Excellent interpersonal and communication skills, with the ability to engage effectively at all organizational levels
Demonstrated expertise in risk management, issue identification, and execution of corrective action plans
Experience preparing and delivering presentations to executive leadership and regulators
Strong vendor management experience
Proficiency with Microsoft Office and standard business applications
Deep knowledge of CFPB guidelines, RESPA, FDCPA, and GSE default servicing standards
Proficient understanding of bankruptcy courts, foreclosure proceedings and investor/insurer guidelines

Head of Mortgage Late-Stage Default Operations

Key skills