Head of Mortgage Early-Stage Default Operations

Role Overview

• Oversee the full early-stage default lifecycle including collections and loss mitigation activities
• Ensure consistent execution of servicing strategies aligned with regulatory requirements
• Provide leadership to front-line teams and management
• Ensure appropriate infrastructure and staffing models are in place
• Ensure all servicing activities comply with applicable regulations
• Oversee and evaluate the performance of third-party vendors
• Analyze default, delinquency, and exception data for improvement opportunities
• Prepare and present key performance indicators and operational insights
• Lead internal and external audits and regulatory exams
• Partner with Subservicing Oversight teams to monitor sub-servicer performance

Requirements

• Bachelor’s degree or equivalent professional experience
• Minimum of ten years of management and leadership experience
• Strong analytical and problem-solving skills
• Proven ability to lead large-scale initiatives
• Excellent interpersonal and communication skills
• Demonstrated expertise in risk management
• Experience preparing and delivering presentations to executive leadership
• Strong vendor management experience
• Proficiency with Microsoft Office
• Deep knowledge of CFPB guidelines, RESPA, FDCPA, and GSE default servicing standards

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment
• Tax-preferred savings accounts
• 401(k) plan
• Vacation days (no less than 10 days)
• Sick days (10 days)
• Paid holidays
• Eligibility for pension plan, restricted stock units, and deferred compensation plan