engage Thyme Care members and navigate them through their cancer journey
spend most of your day reaching out to our members by phone, text, and email
identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources
assess the urgency of their need, determine the root cause and establish the appropriate next step
connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers
research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits
execute member support using evidence-based assessments, prior experience, and problem-solving skills
serve as the primary point of contact throughout the member’s Thyme Care journey, collaborating closely with an interdisciplinary team of healthcare professionals
handle both inbound and outbound calls in a structured, high-volume environment

At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
Success in a metrics-driven, feedback-oriented environment
Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination)
Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed
Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment
Passionate, trustworthy, and empathetic when working with clients
Ability to build relationships with different types of people, including clients, organization members, and health care providers
Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members
Organized with confidential client material and appointment tracking
Flexible and adaptable in response to changing client and health care providers’ needs

Care Partner

Key skills