Manage, coach, and grow a team of Implementation Specialists focused on delivering exceptional client onboarding experiences
Build a culture of accountability, empathy, and continuous improvement
Oversee all active implementations, ensuring projects are delivered on time, on scope, and to quality standards
Use tools like Asana and Jira to manage workloads, surface risks early, and keep stakeholders aligned
Serve as the escalation point for complex technical and organizational challenges
Build strong relationships with new clients from day one, setting clear expectations and maintaining trust throughout the process
Identify gaps and inefficiencies in the implementation process and lead initiatives to close them

4+ years in a healthcare or human services technology environment, with direct involvement in software implementations or system deployments
4+ years leading teams, with demonstrated ability to develop talent and manage performance in a remote setting
Hands-on experience with EHR, care management, or human services platforms strongly preferred
Familiarity with IDD, ALF, or behavioral health provider workflows — and awareness of Medicaid billing requirements, state-level billing variations, and EVV compliance across multiple states — is a significant plus

Director of System Implementations

Key skills