Monitor insurance coverage on all properties within the mortgage portfolio to ensure compliance with investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA).
Review and verify hazard insurance documents for completeness, accuracy, and appropriate coverage amounts.
Track and process insurance renewals, cancellations, and reinstatements.
Disburse hazard insurance premiums from escrow accounts in a timely manner.
Coordinate force-placed insurance when borrower-provided coverage lapses, ensuring compliance with applicable laws.
Respond to borrower inquiries regarding insurance coverage, disbursements, and escrow accounts.
Work closely with insurance companies, agents, and vendors to resolve discrepancies and update records.
Maintain accurate records of insurance policies and track status in the servicing system.
Support the escrow analysis process with up-to-date insurance premium data.
Collaborate with Loss Draft and Claims departments on insurance claim-related issues.
Assist in audits and regulatory reporting as required.
Other duties as assigned

Experience working in a mortgage servicing, property insurance, or escrow-related environment
Familiarity with escrow accounts and lender-placed insurance processes
Knowledge of servicing systems like Black Knight (MSP), or similar platforms
Exposure to investor guidelines from Fannie Mae, Freddie Mac, or FHA/VA
Experience communicating with insurance carriers or an understanding of insurance declarations and coverages
Career interest in compliance, operations, or mortgage servicing
High school diploma or equivalent required
At least 1 year of work experience in a professional environment (e.g., customer service, administrative support, insurance, banking, or real estate)
Strong attention to detail and organizational skills
Proficient with Google Suite
Excellent verbal and written communication skills
Ability to prioritize tasks and work in a fast-paced environment

Compensation: competitive salary and 401k plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Food & meals: in-office snacks and drinks, and Bagel Fridays
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard, and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents
fully paid so you can focus your energy on your newest addition

Mortgage Hazard Insurance Specialist

Key skills