About this role

Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met.
Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption.
Guide customers on core platform setup, including license distribution, permissions, and engagement strategies.
Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality.
Assist customers in crafting and implementing a launch plan to drive initial engagement.
Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs.
Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding.

1+ years of customer onboarding, implementation, or customer engagement experience within a SaaS environment
Bachelor’s degree in a related field (or equivalent work experience)

Onboarding Specialist

Key skills